Home Technology Amazon To Cancel All Orders of Moto G Turbo Edition Booked With Huge Discount Due To Pricing Error

Amazon To Cancel All Orders of Moto G Turbo Edition Booked With Huge Discount Due To Pricing Error

John Kaery
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189
Amazon To Cancel All Orders of Moto G Turbo Edition Booked With Huge Discount Due To Pricing Error

As a technical glitch, Amazon has provided a coupon code to users for booking Moto G Turbo Edition with whooping discount.

The handset priced at 12,499 rs on the e-commerce website, were purchased by the users for 4,999 rs with approximately 7,500 rupees discount. The discount was given after the users apply the code ‘GYJQJ3YW’

Although its not the first time when Amazon is facing such a problem, many times earlier the website have given codes for which the orders will get cancel automatically in future.

Controversy

There is a controversy that e-commerce websites do these things as a publicity stunt and to increase footfall on their website. Last month a court slammed Snapdeal a fine of 20,000 rs for cancelling an order of a customer because of pricing error

Many other bloggers have accused that these things were done to rank better and get free promotion of their products. Snapdeal and Amazon were the primary suspects who do these type of things again and again.

According to our information as after chat with the customer care, we came to know that all orders of Moto G Turbo Edition are going to cancelled.

Amazon Official Reply:

Thank you for staying connected. We have just received an update stating that the promotion is not a valid promotion. As it was a 3rd Party promotion and due to a technical glitch the code was accepted on Amazon.in There as an update stating that the existing orders would be cancelled. The orders that were dispatched would be called back and would be returning back to us by the courier. I agree that this promotion code got accepted on Amazon.in due to a glitch, but then I see that this promotion was never mentioned on Amazon.in. It was only mentioned on a different medium.

 

189 COMMENTS

  1. Guys, I am not sure about this POST.

    Here is my chat with Amazon customer care guy around 3 50 PM today.

    • Request to all buyers to go to consumer court and file a case. Like SnapDeal, FlipKart if they did fault, they have to deliver right product + Penalty to customer.

      Amazone ka stunt, usko hee bhari padna chahiye!!

  2. Me: just to confirm that I had got good discount on this order, I want you to confirm that It will not be canceled saying some pricing error.
    Amazon: Please don’t worry at all, I will take care for the same.
    Item will not cancel and it will surely get deliver to your door step without any issue.
    I can assure you for the same.
    If you want then I can send you a confirmation mail for the same.
    All the customer who had placed an order for the same should be deliver to your door step without any issue.
    I can assure you for the same.
    If you want then I can send you an confirmation mail for the same.
    Me: Yes
    please
    send me confirmation email
    Amazon: Sure.
    Me: that would be great
    Amazon: You will surely get it after this chat.
    Me: Again Somant, confirming this, I had got Moto G Turbo (White) in Rs 4999 COD offer
    Okay
    please send me the Confirmation email
    Amazon: Please check your mail box’
    I’ve sent a confirmation mail for the same.
    Me: can you please confirm that product is above
    Amazon: Yes, I can confirm for the same.
    The item will surely get deliver to your door step without any issue.
    Me: That will be a;;
    *all
    thanks
    Somnath
    Amazon: Your words means alot to me to make us happy!
    I Appreciate a valuable customer like you.
    You are very welcome. Can I be of further assistance today?

  3. This kind of stunts are really controversial for E-commerce sites specially for getting more attention of the people. I can’t speak out my frustration here but still I would say this kind of things will effect fan following.

  4. i confirmed all moto g turbo order are canceled
    u can call to customer care
    if we wanted this at 4999 .we should do legal action on Amazon

    • I’m gonna file a case in consumer Court. My product just got disappeared from my orders and went to “cancelled” orders. I didn’t received any cancellation mail or text. This is not the way to promote their site. Amazon got no rights to play with people’s emotions.

  9. If a promotional code is working on your website, that means it’s a VALID promo code. Amazon cannot cancel the orders. It wasn’t a price error. If they still cancel the orders, they are liable to a legal accusation.

  11. this is very unethical on Amazon’s part… its a valid contract of sale for all those who placed the orders, so we should unite to fight against these people….

  12. Lets fight legally…& teach a lesson to these e-commerce websites…so that they will never play such games of advertisements & why should customers suffer for so called tech-glitches.

  13. Yeah if a promo code is accepted and balance payment is accepted by the amazon. It indicates transaction is complete.
    It is a sincere advice to keep a snapshot of payment and order details.
    So that we can file a case in consumer court and teach these ecommerce sites a lesson for this kind of cheap publicity stunts.
    Make these kind of stunts costlier for them.

  14. has the order status changed on amazon.in for anyone?
    my order status is still same
    “Not yet dispatched
    Delivery estimate: We need a little more time to provide you with a good estimate. We’ll notify you via e-mail as soon as we have an estimated delivery date.”

  15. i have orderedMoto G with this promo code and surely file case against amazon if i will not get phone on given prise.

    i will wait till 31 march-2016 or 1st april 2016.

    they can not make us fool.

  19. I have also contacted them and CSA assured me that i’ll get my order . They have also provided the copy of conversation via mail as for the proof for future.

  20. Surely going to court….technical glit is also problem for them….I will also go to court for same…..lets see how

  21. Amazon is cheating with us….
    my phone is dispatched now because I got to know this offer a bit early from Negotiateindia broadcast and placed an order immediately with 1-day shipping, if Amazon reverts back my courier I will file a case against them.

  22. They are cancelling all orders of moto g turbo

    just received mail from amazon about order cancellation.

  23. If product willnt delivered at time i will go the customer care….grahak surakha Kendra nd court also…why they are playing such a game with customer….
    We will not buy anything from this site this site make u fool any time..

    Wha

  26. The strict action should be taken by court for such fake promotional activities. Only fine will not do.l, they should be liable to deliver the product which they’ve promised(product is fullfield by amazon).
    They have to pay for their mistakes.

  27. Yes this is completely un ethical and un acceptable…. My payment is gone through and that means order is confirmed and they don’t have authority to cancel it

  28. Orders book with advance payment will be processed.. COD will be cancelled..

    Go confirmation delivery date on 31 March..

    • Hi swapnil.jagtap,
      I also madeadvance payment of 4999 but my order got cancelled. Now what to do?
      Please help. Thanks in advance!

  30. Order cancelled thats ridiculous ! how on earth Amazon do this to their consumers having the reputation of being a trusted company all over they betrayed our hope…if they have to admit that this is their fault then they should have provided the phones atleast who have ordered ,if there is a technical glitch or not we dont care its their problem , what assurance they gonna give to us for future that this aint gonna happen again..shame on u amazon for this…

  32. My order is not yet cancelled but neither did I get any confirmation mail…The customer Care guy says there is no issue with the promo code.
    Can we raise a complain to the consumer code VIA Internet ??

  36. Cheap marketing stunt by Amazon. They must pay the price. We can start a online complaint forum to sue them

  38. if ur order cancelled then uninstall amazon app ..put wrong comments about serives and give negative marking to cloudtail and show the customer power .its not our duty to find bugs and any technical or price error if u confirmed our order then take the responsibility to deliver it thats it guys do whatever bad u can do after getting our order cancelled….

  39. Greetings from Amazon.in

    We are writing to confirm that we have processed a refund of Rs. 4,999.00 to your payment method.
    This is the pending balance from your payment against your completed order : 171-1433258-5309947

  40. WTF!!! how can they cancel prepaid orders!@!
    Is there no way we can sue them and force them to dispatch the phones???

  41. They have policy that they cancel the orders if there is a Technical Glitch… Read it before then go to consumer complaints…. They are big giants they would not fear and tolerate this complaint and all issues…

  42. mine got cancelled , i paid the rest amount while ordering the product .. its not the way they should treat people .. surely gonna take some legal action.